A Google community manager, Alistair D., posted a Reviews troubleshooting and FAQs document in the Google Business Profiles forums. It goes through why reviews go missing, how to remove reviews and how to troubleshoot those issues with the Google Business Profiles tools.
Alistair wrote, “There are several reasons why reviews may be removed from maps. Usually, missing reviews are removed for policy violations like spam or inappropriate content. Read more about our Review policy guidelines here before proceeding. You can also refer to the Help Center Article for more information.”
Here is what Alistair posted:
Please follow these steps to report missing reviews:
In order to help Google expedite your request, include the following information in the description:
Video for reference:
To report an inappropriate review for removal, you can use Google Maps or Google Search. Removed reviews stop showing on both.
Flag a review in Google Maps
Flag a review in the Reviews Management Tool
You can also refer to the Help Center Article for more information, he added.
Video for reference from Sterling Sky:
Hat tip to @gaganghotra_ for spotting this.
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